GDPR

Basic Information

Personal Data Controller

MANMAT s.r.o. is registered at the office Police nad Metují, K Drubežárně 220, 549 54, company identification No. 03166236, we are registered in Companies Register kept by Manicipal Court in Hradec Kralové, Section C, Insert 33827, as a data controller shall process your personal data.

E-mail: office@manmat.cz

Type of Data Processed

Personal Data Provided By You  

We process personal data provided by you.
If you order goods or services from us, we need the information which is referred to as mandatory in the ordering process (in particular your first name and surname, and delivery address). If we did not have this information we would not be able to deliver the goods. For the purposes of sale of goods, we also need your e-mail address, to which we shall send the order confirmation which serves as a confirmation of entering into the purchase agreement, as well as a copy of Terms and Conditions and Complaints Policy.
You can also fill in optional information when ordering goods. Such information helps us fulfill the concluded purchase agreement more efficiently. For instance, if you fill in your telephone number, we can send you a notice of the goods delivery, etc. Providing optional information is voluntary.
After the goods are delivered, you may get an e-mail message with the request to evaluate the goods purchased.
If you contact us via the customer line or you send us a message, we shall also process your personal data stated in such communication.
By filling in the optional information in your user profile, you may also provide us with other personal data, such as frequently used delivery addresses.

Personal Data Processed Automatically

When you visit our website, we may collect certain information such the IP address, date and time of the visit to our website, information about your Internet browser, operation system or language settings. We may also process information about your conduct on our website, such as links opened or goods displayed. The details of your conduct on the web are anonymised for the maximum protection of your privacy and therefore we cannot match them with a particular person.
If you access our website from your mobile phone or a similar device or through one of our mobile applications, we can process information about your mobile device as well (mobile phone details, records of any application crash etc.).

Cookies

We process cookies automatically. Personalisation and targeted advertising can be disabled anytime.

Mobile Version

If you access our website from a phone, tablet or similar device, you access the version optimised for such devices. Your personal data is processed similarly to the computer access.
We may also use the data collected to send you customised newsletters. If you are not comfortable with this, you can easily unsubscribe. The personalised content may be similarly displayed on our website. In this case as well, you have the option to deny this personalisation for more information.

Why We Collect and Process Your Personal Data

Your personal data is processed for the following reasons:
•    Purchase of goods: the primary purpose of processing your data is due dispatch and delivery of your order. If a problem occurs, we know who to contact from the data you provided.
•    Customer care: if you address us with a question/issue, we have to process your personal data in order to answer/resolve it. The data may be transferred to third parties in certain cases (e.g. delivery company).
•    User account: thanks to the personal data entered in your user profile, you will be able to use a number of functions (e.g. if you enter your telephone number, we can easily inform you about the time of the order delivery). You can change the entered details at any time, except for the e-mail address that serves for signing into your user account.
•    Customer reviews of goods and services: after you purchase products or services from us, your may be asked to evaluate them. You may also post a review on your own initiative.
•    Assertion of rights and legal claims and inspection by public authorities: we can also process your personal data in order to assert our rights and legal claims (e.g. in the event that we have an overdue invoice in your name). We may also process your data for inspections by public authorities and other serious reasons.

Legal Grounds for Processing of Personal Data

Conclusion and Performance of Agreement

A large part of your personal data are needed by us in order to conclude the purchase agreement or another contract for goods and services you intend to purchase. After the agreement is concluded, we process your personal data in order to duly deliver the purchased goods. We have to process billing and delivery details in particular due to the above-mentioned legal grounds. 

Legitimate Interest

We also use your personal data to provide you the relevant content, which may be of interest to you. On the grounds of legitimate interest, we process particular personal data, which is processed automatically, and cookies.
We may also send you e-mails and text messages, or call you on the same legal grounds. 
In case we process your personal data on these legal grounds, you are entitled to raise an objection to such processing.

Consent

For the purposes of e-mail marketing and telemarketing, we process your personal data upon your consent. If you do not grant your consent and you are our customer, we can send you commercial newsletter (or give you telemarketing calls) even without your consent. In any case, you are entitled to reject such marketing communication simply.
If you grant your consent to the personal data processing, you are entitled to withdraw it at any time.

Transfer of Personal Data to Third Parties

Your personal data is transferred to third parties in the following cases:
•    Delivery of goods: the carrier chosen by you would not be able to deliver the goods ordered unless we transfer the information on where and to whom the goods should be delivered. This data is transferred to the carrier as entered in the order. Such data includes in particular your first name and surname, delivery address, telephone number where the carrier may contact you, and the amount to be paid on delivery, as the case may be. The carrier is only entitled to process the personal data we transfer for the purposes of delivery; the carrier must delete the personal data promptly afterwards.
•    Payment Cards: Our company does not possess the details of payment cards used by you. The details of your payment cards are only available to the secure payment gateway and the relevant bank.
•    Reviews of products via Heureka.cz or Zboží.cz, Google.nakupy: In case we send you questionnaires about purchase review, your data (e-mail address, information about purchased goods/services) may be shared with the operator of the Heureka.cz portal (Heureka Group a.s.), or the operator of the Zboží.cz portal (Seznam.cz, a.s.), or the operator of the Google portal.

What Is the Period for Processing Your Personal Data?

We shall process your personal data for the entire duration of the contractual relationship between you and us. Your personal data we can process at least 10 years after provision of our service (selling you our products).

Personal Data Security

Your personal data is safe with us. We have adopted adequate technical and organisational measures in order to prevent unauthorised access and misuse of your personal data.

What Are Your Rights Related to Personal Data Protection?

In relation to your personal data, you have in particular the right to withdraw your consent to the processing of your personal data at any time, the right to correct or supplement your personal data, the right to request restriction of processing, the right to raise an objection to or a complaint of the processing of your personal data, the right to access your personal data, the right to request the transfer of your personal data, the right to be informed of a breach of security of your personal data and, under certain conditions, the right to the deletion of certain personal data we process about you 

Changes and Amendments

You control your personal data mainly through your user account . Here you can delete or change the basic information about yourself and change the settings concerning commercial communication (or unsubscribe), etc.

Correction

In case you believe that your personal data has been processed incorrectly, you can contact us. However, it will be faster and more efficient for you to correct the personal data by yourself in your user profile.

Access (Portability)

You can ask us to send you an overview of your personal data. You also have the right to access the following information concerning your personal data:
•    What are the purposes of processing your personal information
•    What are the categories of the affected personal data
•    Who is the recipient of your personal data, besides you
•    What is the planned period of storage of your personal data
•    Whether you have the right to claim the correction or deletion, restriction of personal data processing or to raise an objection to such processing
•    Information on the source of the personal data in case we did not obtain them from you.

Deletion

You may also claim the deletion of your personal data (this shall not apply to data in documents that are subject to the obligation of archiving under the law (e.g. invoices or credit notes). In case we need your personal data to determine, execute or defend our legal claims, your request may be rejected (e.g. if we have an overdue invoice in your name or if the complaint procedure is in progress).
Please note that the essential details of your payment card are not stored by our company; they are stored at the payment gateway. Therefore, we are not able to delete such data; you have to address the payment gateway which mediated the payment.
You are entitled to the deletion of data in the following cases:
a.    The personal data is not needed for the purposes for which it was being processed
b.    You have withdrawn your consent under which the data was processed and there is no further legal grounds for being processed
c.    You have objected to the processing of personal data and you believe that after assessing your objection, it will become clear that your interest in the particular situation prevails over ours
d.    The personal data has been processed unlawfully
e.    The deletion obligation is stipulated by a special legal regulation
f.    The personal data concerns a person under 16

Raising an Objection

Certain personal data is processed on the grounds of our legitimate interest. In case you have concrete reasons, you are entitled to raise an objection to the processing of this personal data.

Restriction of Processing

In case (a) you deny the accuracy of your personal data, (b) your personal data is processed unlawfully, (c) we do not need your personal data for processing purposes, but it is needed to determine, execute or defend your legal claims, or (d) you raised an objection under the preceding paragraph, you shall be entitled to us restricting the processing of your personal data.
In such cases, we may process your personal data only upon your consent (except for the storage or backup of the personal data concerned).

Update 22.5.2024