Terms and Conditions
GENERAL TERMS AND CONDITIONS
of the company MANMAT s.r.o. effective from 13 October 2025 (Terms of Purchase)
1. Introductory Provisions and Identification of the Seller
1.1. These General Terms and Conditions (hereinafter referred to as "GTC") regulate, in accordance with the provisions of Section 1751(1) of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the "Civil Code"), the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase contract concluded between the Seller and another natural person (hereinafter referred to as the "Buyer") through the Seller's online store. The online store is operated by the Seller on the website located at the internet address www.manmat.eu (hereinafter referred to as the "web interface of the store").
1.2. Seller:
MANMAT s.r.o.
Registered office: K Drůbežárně 220, Velká Ledhuje, 549 54 Police nad Metují, Czech Republic
Company ID No.: 03166236
VAT ID No.: CZ03166236
The company is registered in the Commercial Register kept by the Regional Court in Hradec Králové, Section C, Insert 33827.
Contact e-mail: office@manmat.cz
Contact phone: +420 733 577 898
(hereinafter referred to as the "Seller")
1.3. Provisions deviating from the GTC may be agreed upon in the purchase contract. Deviating arrangements in the purchase contract shall take precedence over the provisions of the GTC.
1.4. The provisions of the GTC are an integral part of the purchase contract. The purchase contract and the GTC are drawn up in the English language.
1.5. These GTC apply to Buyers who are consumers. A consumer is any individual who, outside the scope of their business activities or independent practice of their profession, concludes a contract with an entrepreneur or otherwise deals with them. If the Buyer is an entrepreneur and is acting within the scope of their business activities, the provisions of the Civil Code for purchases between entrepreneurs shall apply, and the provisions of these GTC on consumer protection shall not apply.
2. User Account
2.1. Based on the Buyer's registration on the web interface of the store, the Buyer can access their user interface. From their user interface, the Buyer can place orders for goods (hereinafter referred to as the "user account"). The Buyer can also order goods without registration directly from the web interface of the store.
2.2. When registering and ordering goods, the Buyer is obliged to provide correct and truthful information. The Buyer is obliged to update the data in the user account upon any change.
2.3. Access to the user account is secured by a username and password. The Buyer is obliged to maintain confidentiality regarding the information necessary to access their user account.
2.4. The Seller may cancel the user account, especially if the Buyer does not use their user account for more than 24 months, or if the Buyer breaches their obligations under the purchase contract (including the GTC).
3. Conclusion of the Purchase Contract
3.1. The presentation of goods on the web interface of the store is for informational purposes only, and the Seller is not obliged to conclude a purchase contract regarding these goods. The provision of Section 1732(2) of the Civil Code shall not apply.
3.2. To order goods, the Buyer fills out the order form on the web interface of the store. Submitting the completed order form by clicking the "Order with obligation to pay" button is considered the Buyer's proposal to conclude a purchase contract (hereinafter referred to as the "order").
3.3. The purchase contract is concluded at the moment the Seller confirms the acceptance of the Buyer's order by sending a confirmation e-mail to the Buyer's e-mail address specified in the order. This unifies and clarifies the previously ambiguous definition of contract formation.
3.4. The Buyer agrees to the use of distance communication means when concluding the purchase contract. The costs incurred by the Buyer when using distance communication means in connection with the conclusion of the purchase contract (internet connection costs, telephone call costs) shall be borne by the Buyer.
3.5. In the event of an obvious technical error on the part of the Seller in stating the price of the goods on the web interface of the store (e.g., a price of 0 EUR or a price clearly disproportionate to the value of the goods), the Seller is not obliged to deliver the goods to the Buyer for this obviously incorrect price. The Seller shall immediately inform the Buyer of the error and send a revised offer to their e-mail address. The revised offer is considered a new proposal for a purchase contract, and the purchase contract is concluded in such a case by the Buyer's confirmation of acceptance.
4. Price of Goods and Payment Terms
4.1. The prices of goods are stated inclusive of Value Added Tax (VAT) and all related fees. The prices are valid at the time of placing the order and are final. This removes the invalid clause on unilateral price changes.
4.2. The Buyer may pay the price of the goods and any costs associated with the delivery of the goods under the purchase contract to the Seller in the following ways:
a) by cashless transfer to the Seller's account;
b) by cashless payment card online via a payment gateway.
4.3. Together with the purchase price, the Buyer is obliged to pay the Seller the costs associated with packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise, the purchase price also includes the costs associated with the delivery of the goods.
4.4. The Seller shall issue a tax document – an invoice – to the Buyer regarding payments made under the purchase contract. The tax document is sent in electronic form to the Buyer's e-mail address.
4.5. Ownership of the goods passes to the Buyer only upon full payment of the purchase price.
5. Delivery Terms and Acceptance of Goods
5.1. The method of delivery is determined by the Buyer in their order. Shipping costs are indicated during the ordering process and are added to the purchase price.
5.2. If the Seller is obliged under the purchase contract to deliver the goods to the place specified by the Buyer in the order, the Buyer is obliged to accept the goods upon delivery.
5.3. Recommendation upon receipt of the shipment: The Buyer is recommended to check the integrity of the packaging of the shipment upon receipt from the carrier and, in case of any defects, to notify the carrier immediately. If damage to the packaging indicating unauthorized entry into the shipment is found, it is recommended that the Buyer does not accept the shipment. This does not affect the statutory rights from defective performance, including rights related to hidden defects.
6. Consumer's Right to Withdraw from the Contract
6.1. A Buyer, who is a consumer, has the right, in accordance with Section 1829(1) of the Civil Code, to withdraw from the purchase contract without giving any reason within fourteen (14) days of taking possession of the goods. If the subject of the purchase contract is several types of goods or the delivery of several parts, this period runs from the date of receipt of the last delivery of goods.
6.2. To exercise the right of withdrawal, the Buyer must inform the Seller of their withdrawal from this contract by an unequivocal statement (e.g., a letter sent by post or an e-mail to office@manmat.cz). The Buyer may use the model withdrawal form attached to these GTC, but it is not obligatory.
6.3. The withdrawal period is met if the Buyer sends the notice of withdrawal to the Seller before the period has expired.
6.4. Effects of withdrawal:
a) The Buyer is obliged to send the goods back to the Seller without undue delay, and in any event not later than 14 days from the day on which they communicate their withdrawal from the contract. The deadline is met if the Buyer sends back the goods before the period of 14 days has expired. Please send the goods to the return address: MANMAT s.r.o., K Drůbežárně 220, 549 54 Police nad Metují, Czech Republic. E-mail for communication regarding withdrawal and complaints: office@manmat.cz.
b) The Buyer will have to bear the direct cost of returning the goods. This information is explicitly provided in accordance with Section 1820(1)(j) of the Civil Code.
c) The Seller shall reimburse to the Buyer all payments received from the Buyer, including the costs of delivery, without undue delay and in any event not later than 14 days from the day on which the Seller is informed about the Buyer's decision to withdraw from the contract.
d) If the Buyer has selected a type of delivery other than the least expensive type of standard delivery offered by the Seller, the Seller shall not be required to reimburse the supplementary costs.
e) The Seller is not obliged to reimburse the received funds to the Buyer before receiving the returned goods, or before the Buyer provides proof of having sent back the goods, whichever is the earlier.
f) The funds will be returned using the same means of payment as the Buyer used for the initial transaction, unless the parties agree otherwise.
6.5. Liability for diminished value of the returned goods: The Buyer is only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. This means that the Buyer may try out the goods in a way that would be possible in a physical store (e.g., trying a harness on a dog), but should not use them. The requirement to return goods "unused" and in their "original packaging" is unlawful and has been removed.
6.6. The Buyer acknowledges that, according to Section 1837 of the Civil Code, it is not possible to withdraw from a contract for the supply of goods made to the Buyer's specifications or personalized for them, nor from a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
7. Rights from Defective Performance (Complaints Procedure)
7.1. The rights and obligations of the contracting parties regarding rights from defective performance are governed by the relevant generally binding legal regulations (in particular, the provisions of Sections 1914 to 1925, 2099 to 2117, and 2161 to 2174b of the Civil Code).
7.2. The Seller is liable to the Buyer that the goods are free from defects upon receipt. In particular, the Seller is liable to the Buyer that the goods:
a) correspond to the agreed description, type, and quantity, as well as quality, functionality, and other agreed properties,
b) are fit for the purpose for which the Buyer requires them and with which the Seller has agreed,
c) are delivered with the agreed accessories and instructions for use.
7.3. The Buyer is entitled to exercise the right from a defect that occurs in consumer goods within twenty-four (24) months of receipt.
7.4. Complaint procedure:
a) The Buyer shall exercise the rights from defective performance (hereinafter referred to as a "complaint") at the Seller's registered office: MANMAT s.r.o., K Drůbežárně 220, 549 54 Police nad Metují, Czech Republic.
b) For a complaint, the Buyer is obliged to provide proof of purchase (e.g., an invoice) and a description of the defect.
c) The Seller is not obliged to accept goods for a complaint if they are soiled or do not meet basic hygiene requirements.
d) Submitting the goods in their original packaging is not a condition for accepting a complaint. This unlawful requirement has been removed.
7.5. Buyer's rights in case of a complaint:
a) If the item has a defect, the Buyer may demand its removal. At their choice, they may request the delivery of a new item without a defect or the repair of the item. The Seller may refuse to remove the defect if it is impossible or disproportionately costly.
b) The Buyer may demand a reasonable discount or withdraw from the contract if the Seller has refused to remove the defect or has not removed it, if the defect appears repeatedly, if the defect is a substantial breach of the contract, or if it is clear from the Seller's statement that the defect will not be removed within a reasonable time.
7.6. Handling of the complaint:
a) The Seller is obliged to decide on the complaint immediately, or in complex cases within three working days. The complaint, including the removal of the defect, must be handled without undue delay, no later than 30 days from the date of the complaint, unless the Seller and the Buyer agree on a longer period.
b) The Seller shall issue a written confirmation to the Buyer stating when the complaint was made, what its content is, and what method of handling the complaint is requested. After the complaint is handled, the Seller shall issue a confirmation of the date and method of handling the complaint, or a written justification for rejecting the complaint.
7.7. Costs of the complaint: In the case of a justified complaint, the Buyer is entitled to reimbursement of the necessary costs incurred in connection with the complaint. The Buyer must claim this right from the Seller within one month after the expiry of the period in which the defect must be pointed out. This is a fundamental correction compared to the original GTC, which were in direct conflict with Section 1924 of the Civil Code.
8. Personal Data Protection
8.1. The Seller fulfills its information obligation towards the Buyer within the meaning of Art. 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter referred to as "GDPR") related to the processing of the Buyer's personal data for the purposes of fulfilling the purchase contract, for the purposes of negotiating this contract, and for the purposes of fulfilling the Seller's public law obligations through a separate document "Privacy Policy," which is available on the web interface of the store.
9. Out-of-Court Settlement of Consumer Disputes
9.1. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID No.: 000 20 869, website: https://adr.coi.cz/en, is competent for the out-of-court settlement of consumer disputes arising from the purchase contract. 1
9.2. The online dispute resolution platform (ODR) located at http://ec.europa.eu/consumers/odr has been discontinued. For out-of-court dispute resolution in the Czech Republic, the competent authority is the Czech Trade Inspection Authority (ČOI), see above.
9.3. The European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, website: http://www.evropskyspotrebitel.cz, is the contact point according to Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes.
10. Final Provisions
10.1. All arrangements between the Seller and the Buyer are governed by the laws of the Czech Republic. This does not affect the consumer's rights arising from generally binding legal regulations.
10.2. If any provision of the GTC is or becomes invalid or ineffective, a provision whose meaning is as close as possible to the invalid provision shall replace it. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions.
10.3. The Seller is entitled to change or supplement the wording of the GTC. This provision does not affect the rights and obligations that arose during the effective period of the previous version of the GTC. Changes to these GTC will apply to contracts concluded after the effective date of the respective version.
10.4. A model form for withdrawal from the purchase contract is attached to these GTC.